Buying a WatchBack to help
All of our watches are thoroughly inspected by our highly experienced team. Each timepiece is meticulously inspected inside and out by our experts to spot any indications that a watch might be fake. Where possible, timepieces are also sold with their original box and paperwork.
Goods purchased via the website will be despatched by a secure delivery method within 72 hours of receipt of cleared funds. Please allow up to 7 days for goods to be delivered.
You are entitled to return goods ordered from us within 30 days of receipt of the items if they are faulty or damaged. You will be entitled to a full refund, or to have the items repaired or replaced provided we agree that the goods are faulty or were delivered to you in a damaged condition and have not been used. Please email [email protected] to inform us of your wish to return Goods quoting your order number. Any refunds or re-credits will be undertaken within 14 days.
Luxury watch financing is available online at Luxe Watches or in store. With 0% interest finance it’s never been easier to buy your dream luxury watch. Find out more about watch financing here.
For complete confidence and peace of mind when ordering online or over the phone, we give you 14 days to return a watch you aren’t happy with for a full refund. You will receive your refund or re-credit to your debit or credit card with the full amount within 30 days. For more information, see our Returns FAQs page.
Part exchanging your watch with Luxe Watches couldn’t be easier. Once you have completed the below enquiry form telling us the make and model of your watch, we will send you an estimate. You can then send us your watch, or visit us in store. Once we have received your watch we will carry out an inspection and provide you with a final binding offer. Once you have accepted the offer we can then complete your order and dispatch your new watch. For more information, see our Part Exchange FAQs page.
Yes- we try our best to sell the watch with all the links it should have when manufactured however with pre owned pieces it’s not always easy. If you have a larger or smaller than usual wrist size let our staff know at the time of purchase so we can ensure the watch will be the right size on delivery
If there is a specific model of watch that you would like to buy then let us know and we will source it for you. We have a global network of experienced watch dealers and wholesalers and are able to source almost any luxury watch. For more information, see our Watch Sourcing Service page.
At Luxe Watches we are proud of our excellent customer service and we are happy to help with any questions you may have.
10:00 am – 6:00 pm
10:00 am – 5:00 pm
Get in Touch: 0203 397 1596