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If you would like to cancel your order with us you must notify us immediately by email to [email protected] and quote your order number. The time limit for notification of cancellation is 14 days following receipt by you of the goods. We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the goods may already have been dispatched. In this instance you will need to return the watch to us unused and in good condition. In the event you return goods which need to be repaired we may undertake the repair work and charge this cost to you.

For complete confidence and peace of mind when ordering online or over the phone, we
give you 14 days to return a watch you aren’t happy with for a full refund. You will receive your refund or re-credit to your debit or credit card with the full amount within 30 days. Please return all items in the same condition that you received them and packed adequately and returned with a reputable courier. The cost of the return must be paid for by you. You are also entitled to return goods ordered from us within 30 days of receipt of the items if they are faulty or damaged. You will be entitled to a full refund, or to have the items repaired or replaced provided we agree that the goods are faulty or were delivered to you in a damaged condition and have not been used. Please email e[email protected] to inform us of your wish to return Goods quoting your order number. Any refunds or re-credits will be undertaken within 14 days.

You can return a watch that you bought on finance within 14 days of purchase.

Yes, you can exchange a watch bought from us for another timepiece.

Once we have received the watch and inspected it, any refunds or re-credits will be undertaken within 14 days

For more information, please read our terms and conditions.

At Luxe Watches we are proud of our excellent customer service and we are happy to help with any questions you may have.

10:00 am – 6:00 pm

10:00 am – 5:00 pm

Get in Touch: 0203 397 1596

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